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Discover A Healthy Life

As a patient of Endocrinology Consultants of East Tennessee (ECET), you are authorized for an account on our secure web-based patient portal.  The patient portal gives you the ability to do the following:


  • Maintain demographic information and communicate insurance changes to our office

  • Request prescription refills

  • Request appointments

  • Ask questions about the care you are receiving

  • Receive and review clinical summaries of your office visits

  • Make payments online or ask questions related to your bill


Our long-term desire is to enhance the overall experience and value that the patient portal delivers to you.  We welcome your feedback and any suggestions you may have to improve this tool as we continue to work with our portal vendor to ensure it provides the maximum benefit possible to our patients.


Q:  How do I get an account on the patient portal?

A:  All patients that register with the practice and provide a valid email address are eligible for an account on our patient portal. Generally your account will be set up when your first appointment has been scheduled with our practice.  You will receive a notification in your email inbox with a temporary password and instructions on how to activate your account.  We encourage all of our patients to be active users on the portal as this is the best way to communicate with us.


Q: How do I access the patient portal once I have an account?
The patient portal can be accessed from our website by clicking on the portal icon that appears in
the social bar in the top right-hand corner of every page on our website. We recommend adding our
portal to your bookmarks or favorites list in your web browser for even easier access.  The URL (web

address) for our patient portal is:

Q:  How do I request a prescription refill?

A:  Once you have logged into the patient portal, simply select the "Prescriptions" tab and follow the instructions on the screen.  Please note that we will only refill prescriptions for medications that we prescribe in our practice.


Q:  How do I submit an appointment request?

A:  Once you have logged into the patient portal, simply select the "Appointments" tab and follow the instructions on the screen.  Appointment requests are generally handled the same business day so there is no need to call our office.  You will receive a notification via the portal and/or a phone call once your appointment has been scheduled.

Q:  Is the patient portal secure?

A:  Absolutely.  A user account and password are required in order to access the patient portal; furthermore, all data transmitted through the patient portal is encrypted for your safety.  You are encouraged to change your password to something that contains both uppercase and lowercase letters, at least one number and/or a special character.

Q:  How do I change my password?

A:  Once you have logged into the patient portal, simply select the "Settings" tab and change your password.  You will be prompted to enter your current password, your new password, and a new password verification. Once updated, you will need to use your new password the next time you login to the portal. You are encouraged to change your password periodically for enhanced security.

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